Tips for Achieving Ecommerce Excellence

Achieving ecommerce excellence is mostly a matter of creating the best possible customer experience. If you can take the risk out of the purchasing process and make the experience as positive as possible for your […]

How to Respond To Negative Customer Feedback

If you are a business owner, you are eventually going to receive some negative feedback from your customers or other people you work with or for.¬† While your initial reaction is probably to get upset […]

Successful Word-of-Mouth Marketing

Word-of-mouth marketing can get people to talk about you and make it work for you and your small business. Word of mouth is one of the main ways that people learned about new business before […]

How to Build Effective Customer Loyalty

Customer loyalty can make or break your business. A loyal customer isn’t just someone who will buy from you time and again. They will also publicly talk about your business, defend you against criticism, refer […]

How to Deal with Difficult Clients

Every business has their fair share of difficult clients; it is part of the experience of owning your own business. It can also be a valuable learning experience and business-building experience. Quite often a difficult […]

Building a Successful Customer Loyalty Strategy

Building a long-lasting profitable business means building customer loyalty that lasts. How do you get your customers to come back time and again? How do you get them to tell your friends about you? How […]

How to Gain and Retain More Customers

Here is a great free white paper from top internet marketer James Yuille on how to gain and retain more customers, the life-blood of any business, especially in these challenging economic times. This White Paper […]

10 Trends Shaping Customer Experience

It’s not just about getting customers on the internet these days. It’s about keeping them.