Achieving ecommerce excellence is mostly a matter of creating the best possible customer experience. If you can take the risk out of the purchasing process and make the experience as positive as possible for your […]
If you are a business owner, you are eventually going to receive some negative feedback from your customers or other people you work with or for. While your initial reaction is probably to get upset […]
Word-of-mouth marketing can get people to talk about you and make it work for you and your small business. Word of mouth is one of the main ways that people learned about new business before […]
Customer loyalty can make or break your business. A loyal customer isn’t just someone who will buy from you time and again. They will also publicly talk about your business, defend you against criticism, refer […]
Every business has their fair share of difficult clients; it is part of the experience of owning your own business. It can also be a valuable learning experience and business-building experience. Quite often a difficult […]
Building a long-lasting profitable business means building customer loyalty that lasts. How do you get your customers to come back time and again? How do you get them to tell your friends about you? How […]
Here is a great free white paper from top internet marketer James Yuille on how to gain and retain more customers, the life-blood of any business, especially in these challenging economic times. This White Paper […]
It’s not just about getting customers on the internet these days. It’s about keeping them.