Customer service is the lifeblood of any business. Customer service can make or break even the biggest brands. Happy customers will be satisfied with their purchases and more likely to buy again. They will even tell their friends and the people in their social network about the experience they have had shopping with you.
Unhappy customers can do exponential damage. They complain, and if their complaint isn’t handled the way they wish, it can make the whole situation spiral out of control.
If you’ve been in business for a while, it might be time to review all of your customer service policies and procedures to transform them from average to great.
If you are just starting out in business, it’s time to lay the foundation for great customer service from the outset. Visit Customer Service 101 to register for your course and take action to transform your customer service starting today.
