Tips to Improve Your Telesales Output

If you become great at telesales, you will have a potentially very lucrative career ahead of you. The ability to generate sales on the telephone is a difficult skill to acquire, but very valuable to many employers once you have developed it. Here are a few quick tips to improving your output:

The Most Crucial Five Seconds

The first five seconds of the phone call are by far the most crucial of the call. In these five seconds, the person on the other end of the telephone line will decide:

* Do I like this person?
* Can this person help me?
* Is he or she looking out for my best interests?
* Am I interested?

Within five seconds, you need to convey that you are positive, believe in your product, and that you can help the person solve a problem. They should feel better simply as a result of talking to you. This is your “hook.” Practice it, refine it, get feedback on it and perfect it.

Rehearse without Sounding Rehearsed

It is crucial that you practice and rehearse when it comes to telesales. Almost every trainer in telesales agrees that using a script increases conversions, though most people just “wing it.”

In order to succeed, it is crucial that you have a practiced pitch that works and that you don’t sound rehearsed, which turns people off immediately.

You should sound natural, competent, helpful and confident about your product, rather than rehearsed and stiff.
Therefore, practice and get it right. Get feedback from the people around you, including your peers and supervisors.

How You Hold Your Body Matters

Does it matter if you are smiling when you pick up the telephone? The experience of many telesales experts all over the world, as well as results from scientific experiments, show that it really makes a huge difference. Changing your body as you are making your calls can make a big difference on how your voice sounds and the impression you make. Any time you pick up the phone, have your back straight and chest out so you sound confident. Smile to convey excitement or just happiness in life, so people enjoy talking to you.

These are a few tips for getting better at telesales quickly. Becoming a top telemarketer doesn’t happen overnight. The best sales people aren’t born; they got there by hard work and practice. It is because they are willing to do what so many people aren’t willing to do that they are well paid.

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Author: jm

Joan Mullally has been doing business online for more than 20 years and is a pioneer in the fields of online publishing, marketing, and ecommerce. She is the author of more than 200 guides and courses designed to help beginner and intermediate marketers make the most of the opportunities the Internet offers for running a successful business. A student and later teacher trainee of Frank McCourt’s, she has always appreciated the power of the word, and has used her knowledge for successful SEO and PPC campaigns, and powerful marketing copy. One computer science class at NYU was enough to spark her fascination with all things digital. In her spare time, she works with adult literacy, animal fostering and rescue, and teaching computer skills to women.