Customer Service 101
Customer Service 101
These days, customers have many choices about who they want to do business with online. Good customer service has always been a hallmark of the beat companies, but now even small business are being held to the same standard. In these days where everyone has an opinion and can share it freely via social media, this is one part of your business that you really can’t afford to leave to chance.
In this course, you will learn about the essentials of good customer service and how to set it up in your company. Whether you are a sole proprietor, or a small business owner with assistants and/or outsourced workers, planning ahead can make all the difference between great customer service, and a customer relations disaster. Study the 10 videos in this course, use the workbook to take notes and do the activities, and you should soon have a world-class customer service strategy in place.
TO REGISTER:
To start studying this course, click on the button on the right, BUY NOW, to pay for the course. You will be asked to create a user name and password for this site. Once you have set up your free account, you buy any course on the site. Pay via PayPal or any credit card.
Once you have paid, return to this course page. Instead of the BUY NOW button, you will see a Start the Course button instead. Click on it to start studying now.
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Customer service can make or break your business in a number of ways. Far too often, businesses put their profits first and their customers last. Some people start their own business because they are really only in it for the money.
This is fine in some senses, because you need to stay profitable in order to remain in business. However, if money is your main motive, it is soon going to start to show. It will be obvious from the way you treat customer questions, complaints and feedback.
Customer service really counts to build and maintain a successful business. Just look at what people are talking about online at social media sites, blogs, discussion boards and more, and you will see both rave reviews and customer service complaints.
‘Social proof’ has reached the point where those researching products and services to purchase are more willing to pay attention to the people in their social circles than to what the business has to say about anything.
That being the case, if you haven’t been paying attention to customer service, or just seem to be dealing with one issue after another, it’s time to learn more about the essentials of good customer service. Let’s start by meeting your instructors and then downloading your workbook for this course.
This course is self-paced, so view the videos as often as you like in the order presented. Take as long as you wish with the workbook until you have got world-class customer service set up in your business.
Annabelle Stevens and Larissa Stevens both work as life coaches and help small business owners gain the skills they need to succeed in their professional and personal lives. They understand the importance of keeping the customer happy as a path to ongoing profits.
