One of the main things small businesses now have to consider online is not only their branding, but their online reputation.
One of the main things small businesses now have to consider online is not only their branding, but their online reputation. In these days of social media, one stray comment can mean the difference between success and failure. Fortunately, customer relations management, or CRM, and good customer service, have never been easier, thanks to all of the online tools available.
So if you want to start managing your online reputation, you might want to sign up for a FREE 30-day RatePoint trial for your business.
They offer email marketing, online customer surveys, and more.
Author: jm
Joan Mullally has been doing business online for more than 20 years and is a pioneer in the fields of online publishing, marketing, and ecommerce. She is the author of more than 200 guides and courses designed to help beginner and intermediate marketers make the most of the opportunities the Internet offers for running a successful business.
A student and later teacher trainee of Frank McCourt’s, she has always appreciated the power of the word, and has used her knowledge for successful SEO and PPC campaigns, and powerful marketing copy.
One computer science class at NYU was enough to spark her fascination with all things digital. In her spare time, she works with adult literacy, animal fostering and rescue, and teaching computer skills to women. View all posts by jm
